Privacy Policy

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Usage data and analytics
• Communication preferences
• Technical information about your device and how you use our services
• Content and applications you create using our platform

We use the collected information to:

• Provide, operate, and maintain our services
• Improve and personalise your experience
• Communicate with you about updates, new features, and changes
• Ensure the security and integrity of our platform
• Comply with legal obligations
• Respond to your support requests and inquiries

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (e.g. cloud hosting, analytics)
• With law enforcement or government authorities when required by applicable law
• With third parties with your explicit consent
• In connection with a merger, acquisition, or sale of assets, with prior notice to you

We use cookies and similar tracking technologies to operate and improve our services, remember your preferences, and understand how you interact with our platform. You can control cookie settings through your browser; however, disabling cookies may affect certain functionality.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Data portability — receive a copy of your data in a structured format
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the address below.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice within the services. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of the services after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@shipnative.com.